Privacy Policy

Last updated: 11 March 2026

Glasshouse Group Pty Ltd (ABN pending) ("Glasshouse", "we", "us", or "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your personal information.

1. Information We Collect

We may collect the following types of personal information:

• Identity information: name, business name, job title
• Contact information: email address, phone number, business address
• Enquiry details: information you provide when completing a form, requesting a quote, or contacting us (e.g. your website requirements, budget, timeline)
• Technical information: IP address, browser type, device information, pages visited, and referring URLs collected via cookies and analytics tools
• Marketing data: your preferences for receiving communications from us and interaction data (e.g. email opens, ad clicks)

2. How We Collect Information

We collect personal information:

• Directly from you — when you fill out a contact form, lead form, request a quote, book a call, subscribe to our emails, or communicate with us
• From third-party platforms — including Meta (Facebook/Instagram) Lead Ads, Google Ads, LinkedIn, and other advertising platforms where you submit your details through lead generation forms
• Automatically — through cookies, pixels, and analytics tools (such as Google Analytics and Meta Pixel) when you visit our website

3. Purpose of Collection

We collect and use your personal information for the following purposes:

• To respond to your enquiry or provide a quote for our services
• To deliver the services you have engaged us for (website design, digital marketing, advertising, etc.)
• To communicate with you about your project, booking, or account
• To send you marketing communications where you have opted in or where we have a reasonable basis to do so (you can opt out at any time)
• To improve our website, services, and advertising
• To comply with legal obligations

4. Disclosure of Information

We may share your personal information with:

• Service providers: third-party tools and platforms we use to deliver our services, including hosting providers (Cloudflare), email marketing platforms, CRM systems, payment processors (Stripe), and scheduling tools (Calendly)
• Advertising platforms: Meta, Google, and other advertising networks for the purpose of campaign delivery, measurement, and optimisation
• Professional advisors: accountants, lawyers, or other advisors as required
• Government bodies: where required by law, regulation, or court order

We do not sell your personal information to third parties.

5. Overseas Disclosure

Some of the third-party services we use may store data outside Australia (e.g. in the United States). Where this occurs, we take reasonable steps to ensure those parties comply with the APPs or are subject to a substantially similar privacy regime. Key overseas service providers include Cloudflare (US), Stripe (US), Meta Platforms (US), and Google (US).

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Analyse website traffic and usage patterns (Google Analytics)
• Track advertising conversions and retarget visitors (Meta Pixel, Google Ads tags)
• Improve user experience and website performance

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure hosting (Cloudflare with SSL/TLS encryption), access controls, and secure third-party service providers.

However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Lead enquiry data is typically retained for up to 24 months. You may request earlier deletion at any time.

9. Your Rights

Under the Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate, incomplete, or out-of-date information
• Opt out of receiving marketing communications at any time
• Request deletion of your personal information (subject to any legal obligations we may have to retain it)
• Complain about how we have handled your personal information

To exercise any of these rights, please contact us using the details below.

10. Complaints

If you believe we have breached the APPs or mishandled your personal information, you may lodge a complaint with us. We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

11. Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us:

Glasshouse Group
Email: hello@glasshousehq.com.au
Website: glasshousehq.com.au

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.